Heart Led Studio

Terms & Conditions

Heart Led Studio is sister company to Bear Left Studio Ltd
Company Number 14896477
VAT number: 464754365

By becoming a client of Heart Led Studio (sister company of Bear Left Studio) (“Client”, “You”, “Yourself”, “Your”), you agree to be bound by these Terms, which you acknowledge that you have read and understood.

We reserve the right, at our sole discretion, to change, modify or otherwise alter these Terms at any time. You must review these Terms at https://heartledstudio.com/terms-and-conditions/ on a regular basis to keep yourself informed of any changes.

Programs Outline & Services Provided

The Full Branding Journey

Brand Coaching with website design – 1:1, intensive mentoring programme.

Step 1 – Brand Deep Dive:

  • The brand deep dive interview is an hour one-to-one session via Google Meet

Step 2 – Brand Coaching:

  • 1:1 brand coaching – 4 x 1 hour sessions – 1 per week, or 2 x 2 hour sessions
  • Access to the Branding Bootcamp online portal 
  • A personalised PDF report that identifies your brands unique opportunities.

Step 3 – Heart Led Brand Intensive – projects may include:

  • A visual identity package which includes a logo design, additional logo options, colour palette and typography branding guide
  • A responsive website that works well on every device with written copy developed alongside you
  • Deliverables such as business cards, letterhead, marketing materials
  • A launch week will be agreed between Heart Led Studio and the client – we aim to deliver all projects on time, however some external factors may be out of our control.

The project deliverables are dependent upon the individual needs of each client, and will be agreed in detail during Step 1, before proceeding to Steps 2/3.

Our promise to you

General terms

You will be expected to explore your brand needs and wants, analysing existing websites and competitors, deciding on a basic structure, providing content, and other requirements depending upon your personal needs. The expectation is for you to complete this to the best of your ability, in conjunction with coaching with Bear Left Studio. This will help form the basis of your design needs, and will help us to prepare a clear brief and direction forward.

It is not reasonable to expect Heart Led Studio to create something without clear direction and input from you, the client. (i.e. “Make me something with ‘pizzazz'”). Instructions must be clear and not easily open to misinterpretation. Your Instruction should contain a clear description of your requirements, any brief you wish us to consider and any deliverables you wish us to produce.

The client must agree to work in conjunction with Heart Led Studio, responding promptly to questions relating to the design, style, progression and development of the website, and providing honest feedback.

Deviation from the original, agreed design brief will involve Heart Led Studio and the client needing to potentially alter deadline expectations. It is at Heart Led Studio’s discretion if additional charges need to be factored in due to client indecision, or changing their brief mid-project.

The heart led brand intensive week will be booked in advance in agreement with Heart Led Studio and the client. During that agreed week, Heart Led Studio will be catering ONLY to that clients project. 

The client is expected to attend all pre-arranged sessions during that week. This may involve full days in person at Heart Led Studio, or it may involve 1:1 video conferencing.

Unless there are exceptional circumstances (deemed as such at the discretion of Heart Led Studio), the booked design slots must be adhered to. If the design slot is cancelled, and another slot needs to be booked, the full invoice is still payable, and an additional fee will be invoiced to rebook the client into the next available slot (which may be months in the future).

Full branding journey additional fee to rebook cancelled slot – £500

Heart Led Studio can not and does not make any guarantees about your ability to get results or earn any money with our ideas, information, tools, or strategies. All products and services by our company are for educational and informational purposes only. Nothing on this page, any of our websites, or any of our content or curriculum is a promise or guarantee of results or future earnings, and we do not offer any legal, medical, tax or other professional advice. Any financial numbers referenced here, or on any of our sites, are illustrative of concepts only and should not be considered average earnings, exact earnings, or promises for actual or future performance. Use caution and always consult your accountant, lawyer or professional advisor before acting on this or any information related to a lifestyle change or your business or finances. You alone are responsible and accountable for your decisions, actions and results in life, and by your registration here you agree not to attempt to hold us liable for your decisions, actions or results, at any time, under any circumstance.

Full Branding Journey – Photography or videography is not included – However, guidance in the form of brand direction will be provided to your brand photographer/videographer if requested

Full Branding Journey VIP option – Photography or videography can be included, provided by an external specialist, and overseen by Heart Led Studio as a creative director.

Full Branding Journey – Copywriting guidance is provided for you to write your own copy, as well as understand SEO research. During our brand intensive session we will harness the power of AI to assist with further enhancing your written copy, and the copy will be finalised between Heart Led Studio and the client during the website build.

  • Heart Led Studio will confirm the date and time of each 1:1 session through email and/or WhatsApp. The Client understands and accepts that it is the Client’s responsibility to check their email regularly and to take note of the session time.
  • The Client understands and accepts that it is the Client’s responsibility to attend the Sessions at the agreed time.
  • In the event Heart Led Studio is unable to attend a scheduled Session then Heart Led Studio will make all reasonable attempts to provide the Client with as much notice as possible and shall ensure that the Session is rescheduled to a mutually convenient time.
  • Should the Client require any further contact in addition to the scheduled Sessions or the further contact as set out above then such contact will be in addition to the Services agreed herein and a further agreement will need to be arranged and separate terms agreed.
  • Heart Led Studio reserves the right to make amendments, revisions or changes to the Programme or cancel, amend, change or reschedule any part of the Programme as is reasonably required by Heart Led Studio. Heart Led Studio shall not be liable to the Client for any changes or cancellations that are made.

The Step 1 Brand Deep Dive is required to be paid in full prior to the session, via BACS payment.

  • You will have agreed to pay one full payment via BACS prior to commencement, or to pay in instalments through direct debit through ‘Go Cardless’ at the discretion of the coach.
  • The full Agreement will be entered into by Client and Heart Led Studio in accordance with the terms outlined herewith.
  • Please note that your agreed payment plan is unique to you and should not be discussed with others. Failure to adhere to this could result in termination of your Agreement.
  • The first payment is due prior to starting the Programme. Automated payments for the number of payments required are set up at the start of the programme and must be adhered to.
  • Payments not received within 10 days of the due date may result in an admin fee or cessation of services and Heart Led Studio reserves the right to refuse completion or delivery of work until past due balances are paid.
  • Heart Led Studio may also permit additional payment plans on a case by case basis, in writing, for individual clients. Should the Client come to an agreement with Heart Led Studio regarding a different payment plan in writing, that payment plan shall be controlling, and shall be considered incorporated by reference herein and part of this Agreement.
  • By confirming agreement to these Terms of Use, Client also confirms agreement to this automatic payment deduction until Client has completed the payment plan as outlined.

Brand Deep Dive – If you are unhappy with the quality of our training after your first session only then you have the right to ask for a full refund under our 15-day 100% satisfaction guarantee. 
For any further sessions, all fees due under this Agreement are non-cancellable and the sums paid are non-refundable.

Full payment for the entire Step 2 programme is due from you to Heart Led Studio, regardless of whether it is completed or you discontinue participation. All fees due under this Agreement are non-cancellable and the sums paid are non-refundable.

  • Heart Led Studio is not able to offer refunds once Client has purchased the Programme. Client understands this provision and agrees that he or she is not entitled to a refund once payment has been issued, nor is Client eligible to cease payments for any reason, prior to completing the agreed upon payment plan, and understands the entire amount as outlined above is Client’s responsibility. Should the Client become dissatisfied with the Programme, or otherwise wish to discontinue her participation, Client understands this is not a valid basis for failing to complete the Payment Plan, and that Client is responsible to complete payment in full regardless of his or her participation in the Programme.
  • Client further agrees and understands that changing her mind about the Programme, failing to follow through or understand the details of the Programme, not experiencing the results she expected or desired, or experiencing any other similar situations does not entitle her to a refund.
  • In the event an unforeseen or unexpected event arises that prevents Heart Led Studio from delivering the Programme and the Services as set out within this Agreement, the Client may be entitled to a partial refund of the amounts actually paid and not yet earned as at the date of the event, based on a pro-rata calculation taking into account resources, materials and Sessions already provided and number of Sessions remaining. The decision to offer a refund in such circumstances is at the sole discretion of the Coach and will be decided on a case by case basis.

The Client is responsible for ensuring that payment of the Fee or any instalment of the Fee is paid in full and on time in accordance with the payment terms set out above in this Agreement.

If payment of the Fee or any instalment of the Fee is beyond 7 days overdue, then Heart Led Studio shall be entitled to any or all of the following remedies:

  1. to withhold delivery of Services until payment has been made in respect of the outstanding amount;
  2. to apply a fixed sum charge of £50 to the Client’s account;
  3. to apply interest to the Client’s account on a daily basis as from the date payment is due until full payment (including accrued interest) is received by Heart Led Studio. Interest will be calculated on the outstanding Fee at a rate of 8% over the Bank of England’s base rate from time to time.
  4. In the event a Client’s account is beyond 30 days overdue the Coach shall be entitled to instruct a collection agent or solicitor to seek recovery of the Fee along with interest and any accrued costs incurred.

Step 1 begins at the first call and ends with the last booked call

Step 2 will be booked in advance with a start date and expected launch date of the website. At the end of the design week, when the website is launched and the deliverables are handed over, shall conclude the branding journey.

  • Heart Led Studio is committed to providing all clients with a positive experience. By purchasing the Programme, the Client agrees that Heart Led Studio may, at her sole discretion, terminate this Agreement and limit, suspend, or terminate the Client’s participation in Programme without refund or forgiveness of any remaining monthly payments, if the Client fails to pay any portion of the payments as agreed, becomes disruptive or difficult to work with, acts in a way which causes offense, distress, or alarm, fails to follow Programme guidelines, acts inappropriately toward Heart Led Studio, the team, or other members within the Programme, breaches these Terms of Service in any way, or otherwise impairs the participation of Programme instructors.
  • This Agreement may be terminated by either party providing written notice in the following circumstances:

(1) either party commits a material breach that is not cured within fourteen (14) days; or

(2) either party commits a material breach that is incapable of being remedied.

  • Upon termination for any reason, the Client’s access to Programme, access to any private online resources, will be removed, unless expressly agreed otherwise. Heart Led Studio will not be liable to the Client for any claims relating to the removal of that access.
  • Should the Client be removed from the Programme for any such cause, as deemed necessary by the Company, the Client is not relieved of his/her/their obligations under the Payment Plan, and agrees he/she will remain responsible for completing the payments as agreed upon, unless otherwise directed by Heart Led Studio.
  • Heart Led Studio reserves the right to immediately terminate Client’s participation in and access to Programme upon breach of any provision herein, in its sole discretion, including defaulting on payment plans. For clarity purposes, Heart Led Studio may also terminate Client’s access to the Programme due to any unwanted behaviour, failing to commit to the Programme and do the work to be successful. Unless otherwise agreed upon in writing and signed by all parties, termination by Heart Led Studio will not relieve the Client of his/her obligation to complete all payments owed in connection with the Programme.
  • We are entering into a brand coaching relationship and there is not, or ever will be, any kind of psychological counselling.
  • The purpose and goal of the Programme is to provide the Client with coaching and mentoring services and a bespoke website, logo with branding guide, lead magnet and templates. Client is paying for Heart Led Studio’s opinions, education, support, guidance, and information only. Programme and content contained within the Programme is not to be considered business, financial, legal, or medical advice. The Client is voluntarily electing to take part in the Programme and understands what he/she/they are and are not getting as part of Programme.
  • The Programme may include general suggestions regarding coaching and online business success; such suggestions are not personalised recommendations and do not constitute health, business, or medical advice, nor do they mean the Client should always make the same suggestions or teach the same methods when working with other clients. Heart Led Studio is not responsible for any decision the Client may make to implement something mentioned within the Programme, or any recommendation the Client may make to a client of his/her/theirs following participation in the Programme, and the Client understands any decision to change the Client’s lifestyle, or suggest others change their lifestyle is completely voluntary and the sole decision of the Client. The Client understands Heart Led Studio is not responsible for any such decision by the Client to follow or not follow the information and guidance suggested herein, and that the Client is responsible for his/her own actions and decisions, as well as the recommendations and teaching he/she may provide his/her future clients. Heart Led Studio is to have absolutely no liability with respect to the Client’s business success, future clients, or what the Client elects to do following his/her participation in Programme.
  • The information contained in or made available through the Programme cannot replace or substitute for the services of trained professionals in any field, including, but not limited to, financial, medical, psychological, therapeutic, or legal matters. In particular, the Client should regularly consult a doctor in all matters relating to physical or mental health, particularly concerning any symptoms that may require diagnosis or medical attention. Heart Led Studio and its licensors and suppliers make no representations or warranties concerning any treatment, action, or application of medication or preparation by any person following the information offered or provided within or through Programme. Neither Heart Led Studio nor any of their affiliates will be liable for any direct, indirect, consequential, special, exemplary or other damages that may result, including but not limited to economic loss, injury, illness or death. The Client alone is responsible and accountable for his/her decisions, actions and results in life, and by his/her purchase and use of Programme, he/she agrees not to attempt to hold Heart Led Studio liable for any such decisions, actions or results, at any time, under any circumstance.

An important part of the coaching relationship is the Coach’s role in encouraging the Client to push themself. If the Heart Led Studio does or says anything that upsets you please do let us know. We want to provide you with the support you need and believe that honesty and trust is critical for our relationship to grow. We want this to be an open and safe place for you to come with confidence.

  • The Client acknowledges that during the engagement Heart Led Studio will have access to and become acquainted with various trade secrets, inventions, innovations, processes, information, customer records, methods, customer lists, accounts and procedures.
  • The Client agrees that Heart Led Studio will not disclose any of the previously mentioned, directly or indirectly, or use any of them in any manner, during the term of this Agreement or at any time thereafter, except as required in the course of this engagement with the Client. All files, records, documents, specifications, information, letters, notes, media lists, original artwork/creative, notebooks and similar items relating to the business of the Client, whether prepared by the Client or otherwise coming into Heart Led Studio’s possession, shall remain the exclusive property of the Client. Heart Led Studio shall not retain any copies of the foregoing without the Client’s prior written permission.
  • This Agreement is considered a mutual non-disclosure agreement, meaning both Client and Heart Led Studio agree not to disclose, reveal, or make use of any confidential information learned by either party during discussions, Coaching sessions, calls, emails, or otherwise. Such “Confidential Information” includes, but is not limited to, coaching strategies, proprietary methods of Programme, proprietary methods belonging to Heart Led Studio regarding methodologies Client learns as a result of working with Heart Led Studio, plans or outlines for future programs or packages, information contained in documents or any other original work created by Heart Led Studio, and any and all other intellectual property (discussed below.)
  • Client and Heart Led Studio agree that the responsibility to refrain from disclosing or sharing any and all Confidential Information learned as a result of Program shall survive the expiration of this Agreement and Heart Led Studio’s services.
  • The Client will keep any username and password required to login to the Programme strictly confidential, and is forbidden from sharing such information with any third party. The Client is responsible for all usage that occurs under his/her account, regardless of whether it was the Client personally taking the actions. Third party platforms including but not limited to email, WhatsApp, Zoom, Instagram, Google Meet, Facebook etc may be used during Programme in order to communicate with clients, and/or deliver services as outline here.
  • The coaching, information, content, materials, and services (and any intellectual property and other rights relating thereto) are and will remain the property of Heart Led Studio. In order to honour and protect Heart Led Studio’s intellectual property, the client agrees not to disclose, communicate, copy, reproduce, modify, adapt, translate, republish, upload, post, transmit, sublicense, sell, decompile, in any way share information about Heart Led Studio’s materials, written articles, or methods to any third parties without express written permission, or elsewhere provided in this Agreement and participation in the Mentoring dictates. Heart Led Studio will also protect any client intellectual property or personal/business information that may be discussed. Any misuse of any of Heart Led Studio’s intellectual property may result in court action, civilly and criminally, to the fullest extent of the law.
  • The Client understands that in purchasing the Programme, she/he is gaining access to view all content and information available as part of the Programme, as well as any additional information or content shared with him/her by Heart Led Studio as she sees fit. Client may also have the opportunity to download forms, worksheets, modules, and other resources for personal use and use in connection with his/her business, but are NOT to be resold, reused, shared, or otherwise distributed by the Client. The Client understands this means he/she/they will have been granted a limited, revocable, non-transferable license to read and use the information provided for use in his/her business and life, as instructed or allowed by Heart Led Studio. As a “Licensee,” the Client understands and agrees that the Client will not:
  1. Copy, edit, distribute, duplicate or steal any information or any Content obtained through Programme without written permission by Heart Led Studio;
  2. Post, distribute, copy, steal or otherwise use any portion of the Programme or its content, or information without written permission by Heart Led Studio, and understand that any such use may constitute infringement, which may give rise to a cause of action against the Client.
  • Claim any content created by Heart Led Studio as part of the Programme or otherwise given to Client is his/her own, meaning he/she cannot claim any content created by Heart Led Studio was the Client’s work, and use in his/her business as his/her own.
  1. Share purchased materials, information, content with others who have not purchased them.
  2. Use any trademarked or copyrighted material belonging to Heart Led Studio or another third party without express written permission.
  3. Client further acknowledges and understands that any such actions including but not limited to those outlined above will likely constitute infringement and/or theft of Heart Led Studio’s work, and a violation of this Agreement and British laws.

Based on Client’s experience and outcomes relating to his/her use of the Programme, Heart Led Studio may wish to feature the Client, and/or any portion of the Client’s experience, story, or results in connection with marketing for the Programme. The Client understands that should any of his/her comments, posts, reviews, or information relating to experiences and/or outcomes be used, in whole or in part, in connection with Heart Led Studio’s future marketing for the Programme or any other programme within Heart Led Studio’s product suite, whether on website, in paid advertisement, on social media, or any other manner deemed suitable by Heart Led Studio and team, the Client is not entitled to any payment and will not request any form of payment or favourable treatment in return.

  • You agree that full participation is necessary to achieve your goals in this Programme. Missing any portion of it or incomplete participation may have a negative impact on the effectiveness of the advice given. As such, you commit to being present and on time for all sessions of the course. Should the occasion arise for any 1:1 sessions Heart Led Studio will make best efforts to reschedule the call, however, no guarantees can be made to ensure that a rescheduled session will be set for the Client’s particular absence. In any event, cancellation with less than 24 hours’ notice will result in a lost session without a refund of any instalment payments made or due to be paid.
  • The services to be provided by Heart Led Studio to the Client often occur online. Coaching, which is not advice, therapy or counselling, may address specific personal projects, business successes, or general conditions in the client’s life or profession. However, participation in this Programme does not guarantee specific outcomes, including increased financial gains, personal, or business success.
  • The Client accepts and agrees that they are one hundred percent (100%) responsible for their own progress and results. The Coach makes no representations or guarantees verbally or in writing regarding any results gained as the result of participation in the programme. Heart Led Studio makes no guarantee or warranty that the course will meet your requirements. As with anything in life there are no guarantees and your success is dependent on your efforts outside of our coaching as well therefore no guaranteed are being made for specific outcomes, including increased financial gains, personal, or business success.
  • The Client accepts and understands that they are solely responsible for making decisions and taking appropriate action as a result of any matters reviewed or discussed during the Programme and that Heart Led Studio shall not be liable for the Client’s failure to make decisions, put into action plans or strategy, or for any results whether direct or indirect arising out of the Client’s participation in the Programme.
  • The Client accepts and understands that any materials and information provided during the course of the Programme and delivery of the Services is for general information purposes only and does not constitute legal or financial advice.
  • The Client agrees that during the Programme and for a period of 12 months afterwards, that they shall not solicit any of the Coach’s clients or prospective clients without the Coach’s express consent, such consent not to be unreasonably withheld.
  • The Client agrees that for the duration of the Programme and for a period of 24 months afterwards, that the Client will not employ, engage or attempt to induce, employ, solicit or entice away from Heart Led Studio any of Heart Led Studio’s employees, or contractors that were engaged, employed or contracted to Heart Led Studio at any point during the period of the Programme without Heart Led Studio’s express consent in writing, such consent not to be unreasonably withheld.

Heart Led Studio shall supply the Services to you in accordance with the Creative Brief and these Terms in all material respects.

Upon commencement of the Contract Heart Led Studio shall prepare the Creative Brief during the Discovery Process – using your completed documents and our verbal communication.

If a Creative Brief has been prepared as referred above, we shall send the Creative Brief to you, for final approval via email which will indicate your acceptance of the Creative Brief prepared by us.

Where the nature of the Services are such that we consider it is appropriate to provide you with an estimate of any phases, performance milestones or completion dates for the Services, please note such dates shall be estimates only and time shall not be of the essence for performance of the Services or the completion of Deliverables. Time estimates depend on a number of factors that may change during the course of performing the Services, but we shall do our best to communicate any changes to you as soon as possible where you have notified us in your Instruction of key milestones dates that are important to your business.

Heart Led Studio shall have the right to make any changes to the Services which are necessary to comply with any Applicable Laws or safety requirements or which do not materially affect the nature or quality of the Deliverables, but we shall always notify you before implementing any such changes to the Services in any such event. If such changes result in any change to our Proposal this will be added to our Proposal and a revised Proposal sent to you for approval prior to continuing the Services. Certain changes may require the payment of additional Charges for which the Client is responsible and will be included in our revised Proposal.

If you do not agree any revised Proposal sent as a result of changes referred to above, or as a result of changes you require to the Creative Brief you may issue written notice to terminate our Services but please note Heart Led Studio is entitled to recoup in full all Charges incurred in respect of Work in Progress carried out up to the date of termination which will be charged on a time and materials basis.

Heart Led Studio undertakes to the Client that our Services will be provided using reasonable care and skill.

Before using the Deliverables in any way, it is always the Client’s responsibility to ensure that content contained in them, does not infringe the Intellectual Property Rights or Trademarks of any third party. Heart Led Studio does not conduct such investigations and by entering into a Contract with us you agree that you are solely responsible for the conduct of any necessary investigations and obtaining a licence to use third party Intellectual Property where required, including for all related costs. Neither Heart Led Studio, nor anyone acting on our behalf shall be liable for any dispute arising from or in connection with the use or infringement of any Intellectual Property Rights of any third party, in any jurisdiction.

Without prejudice, the Client acknowledges that Heart Led Studio cannot and does not advise, nor will Heart Led Studio be responsible, for any legal matters arising out of or in connection with your Instruction, any Work in Progress or Deliverables or the protection of copyright or other Intellectual Property Rights. Clients must seek their own legal advice on protecting their Intellectual Property Rights, including copyright in any branding, design, logos or other images or content that may arise as a result of the performance of the Services.

Upon payment in full by the Client, ownership and any Work in Progress or Deliverables shall transfer to the Client. Until Heart Led Studio has been paid in full for the Services, any Work In Progress or Deliverables or any element of the Services shall be owned by Heart Led Studio.

You acknowledge that, you may not always own the copyright or other Intellectual Property Rights where such rights are owned by third parties and licensed for use to Heart Led Studio or generally. For instance, the Client does not own the copyright in ‘stock’ photographs’ or film footage, negatives or fonts, and your use of any third party Intellectual Property Rights is conditional upon Heart Led Studio obtaining a written licence from the relevant licensor to entitle us to license such rights to you or incorporate into any Work In Progress or Deliverables we produce for you. If we need to obtain those third party licenses to fulfil the Creative Brief, you shall be solely responsible for the payment of any licensing fees that any licensor charges to the Agency for use of such content. Where the Client requires us to use specific fonts that have been used in your previous branding or other proprietary material or that of any third party, you need to ensure you obtain the licence to use such fonts and you are solely responsible for payment of any related licensing fees which, in order for us to commence the Services, we advise Clients to obtain in advance of the Instruction.

All Proprietary Materials, remain at all times our exclusive property and nothing in the performance of the Services shall operate to transfer or assign ownership in such Proprietary Materials to the Client at any time.

You consent that Heart Led Studio may display and exhibit the Deliverables, which may or may not include reference to the Client or your business, products or services, to our prospective clients in any Marketing Materials and on our Website or social media for the purpose of the promotion of our Services.

If you do not wish us to publish Client details as set out above, you should notify us in writing in advance by setting it out clearly in the Instruction. Heart Led Studio shall not be liable for publication in the event that we have not been notified of the Client’s objection to publication.

Website

We execute everything according to your company’s needs in 1-5 days.
How is this possible?
 We do the bulk of the creative work ahead of time, so that we efficiently utilize your time to get feedback, make edits in real time, polish and move forward.

We will agree a deadline at the beginning of the build – that must be adhered to.

This timeframe is dependent upon:
1. The copy being available
2. The images being provided in a timely manner
3. No unexpected changes or additions during the build.
(This may happen – but please then allow for the build time to extend accordingly)

You will have the option to be an editor of your site, and you will be provided with a secure login. It is vital that you keep the secure password that we give you for signing onto your site, and you do not change it for a weak password at any time.

For further security we will set up 2 factor authentication. You will be required to install an appropriate authenticator app on your device (e.g. Google authenticator which is free to use) so that you can login to your site with a generated code. This is a security measure to keep your website safe and secure.

You will be provided with video step-by-step instructions on how to edit your site yourself, should you want to. You will find the editing method straight forward and user-friendly. Please inform Heart Led Studio as soon as possible if you make any errors while editing the site. We will try to rectify any errors, and we can restore to a previous back up of the site if necessary – any changes will be charged by our hourly rate.

Yes. You can contact us with any changes that you need doing, and we can add extra content and pages to the site. We will give you a timescale of when the work can be done. Please contact us and we can quote for the work, or we may choose to charge by the half hour. 

Client to understand, acknowledge, and agree that Heart Led Studio has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. A client’s website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as 90 days, and in some cases longer, after the beginning of a plan to list and/or update customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason. Heart Led Studio is not responsible for changes made to customer’s website by other parties that adversely affect the search engine or directory rankings of customer’s web site.

Company Information: If your website represents a limited company, Limited Liability Partnership (LLP), or registered business, you must display the following information:

Registered business name
Registration number (if applicable)
Place of registration (e.g., England & Wales)
Registered office address
Geographical address of the place of business (if selling online)
VAT number (if VAT registered)
Contact details (including email) and a way to contact you without using electronic means.

As the owner of your website there are certain legal requirements that you need to be sure that you are adhering to, depending on the nature and purpose of your website. This is your responsibility, not that of Bear Left Studio or Heart Led Studio.

The Privacy Policy explains what personal data you collect and how you use it (in compliance with UK GDPR and Data Protection Act 2018). We will add a basic privacy policy to your website. However, it is important that the information held there is true of your individual business. If you need to have anything added/removed/adjusted on your privacy policy, please edit the information yourself if you are able to, or email us at hi@bearleftstudio.com to help you. 

Cookie Disclosure: Explain how you use cookies on your site (following the guidelines set by the Information Commissioner’s Office (ICO))

The cookie policy we will add on your behalf contains all the information below as recommended by the ICO:

  • A clear and concise explanation of what cookies are and how they are used on your website.
  • Details of the types of cookies used and their purposes (e.g., session cookies, analytics cookies, advertising cookies).
  • How users can control cookies through browser settings or your website.
  • Your contact information (such as email address) for users to ask questions about your cookie policy.

Important: While an address isn’t mandatory, including it can be considered good practice for transparency and building trust with users. It allows users to easily identify your business and potentially contact you by mail if needed.

We will add your hometown and country ONLY – e.g. Worcester, UK.
But please contact us if you would prefer for us to either:

1. Just display country, not town
2. Display full business address to comply with best practice guidelines.

Key Contract Terms: Clearly outline the terms and conditions of purchase, including:

  • Delivery details (costs, timescales)
  • Returns and cancellation policy
  • Complaint handling procedures

Consumer Rights: Adhere to consumer protection regulations outlined in the Consumer Rights Act 2015, ensuring customers are aware of:

  • Pricing (including VAT)
  • Right to cancel and return goods
  • Faulty or misdescribed goods

You need to register with the Information Commissioner’s Office (ICO) and pay a data protection fee if you’re a business, organization, or sole trader processing personal data in the UK, unless you are exempt. Here’s a breakdown of when registration is required:

Who Needs to Register:

  • Any business, organization, or sole trader in the UK that processes personal data must register with the ICO, unless they are exempt. This includes:
    • Websites that collect user data (e.g., email addresses, contact forms, cookies)
    • Businesses that handle customer information (e.g., names, addresses, purchase history)
    • Organizations that manage employee data
    • Non-profits that collect data about members or donors

Exemptions:

There are some exemptions from registering with the ICO. These include:

  • Processing personal data only for personal, family, household, or recreational purposes.
  • Processing anonymized data.
  • Processing data for specific limited purposes outlined by the ICO (e.g., keeping a record of someone who has opted out of receiving marketing communications).

How to Check if You Need to Register:

The ICO provides a free online self-assessment tool to help you determine if you need to register and pay the data protection fee: https://ico.org.uk/for-organisations/data-protection-fee/how-much-will-i-need-to-pay/.

This tool takes you through a series of questions about how you use personal data, and at the end, it will tell you whether you need to register.

In summary, if you’re unsure about registering, use the ICO’s self-assessment tool or consult with a data protection professional. It’s important to comply with data protection regulations to avoid potential fines from the ICO.

While there’s no legal requirement to display your ICO registration on your website, it can be a good practice. 

Here are some suitable places to display your ICO registration on your website:

  • Privacy Policy Page: This is the most common and logical location. You can simply mention your registration status and potentially include your registration reference number within the policy document.
  • Footer: Adding a short line in your website footer stating “Registered with the ICO” and potentially linking to your privacy policy for further details is another common practice.

Hosting

managed by Bear Left Studio Ltd
(Sister company to Heart Led Studio)

Bear Left Studio Ltd (sister company to Heart Led Studio) host all our websites so that we can manage and care for the sites. It is really important for us that we don’t just design it and then pass it on. We manage the website as part of our ongoing site maintenance package. We will ensure that the website is regularly updated and that it is regularly backed up. Please see what is included here.
The hosting package is an ongoing care package and incurs an recurring fee which can be paid for annually or monthly, to suit you. 

You will be offered the choice of paying your hosting annually or monthly via direct debit. The hosting payment covers – the hosting, the SSL certificate, the email accounts, site health and updates, and website back ups.
We collect payments through ‘Go Cardless’. Payments are:

  • Simple – Setting up payment details only takes two minutes for customers to complete online.
  • Transparent – Customers will always be notified by email when a subscription is starting or one-off payment is being taken.
  • Safe & secure – Customers’ payments are fully protected if a payment is ever taken in error.
  • GoCardless is authorised by the Financial Conduct Authority, and ISO27001 certified for security standards.

You will be invoiced for each upcoming payment in advance via email.

If you choose to pay for our Premium Hosting package you will also be entitled to half an hour of website changes  included every month.
This can save money off the normal website alteration charge over the year, as well as enjoy the extra benefits of increased storage and generous email allowance.
The half hour allocation can only be used during one calendar month, and cannot be rolled over onto following months.
The half hour can be taken as one time slot, or it can be broken into two 15 minute changes during the month. After the half hour allocation has been used, any extra time will be charged at the standard rate.

It is your responsibility to ensure that your domain is renewed on time. We strongly recommend that you set up a automatic renewal for your domain. Failure to do so may result in your domain being deleted by the domain provider company and the website going down. This is out of the control of Bear Left Studio / Heart Led Studio.

The website is owned by you once you have paid for it in full, and should you wish to move the website and to host elsewhere it is your right to do so. Please give us 14 days notice of your wish to move. We can export the files and database for you to take elsewhere, or alternatively use a free WordPress plugin to export the site. The website will have been built using our Premium Elementor Licence, so should you wish to move your site you will need to purchase your own Elementor Pro License for an individual website in order to edit the website yourself in the future. We can liaise with your new hosting provider as regards the moving of your domain.

All hosting payments, whether present or past months are non-refundable. Web hosting accounts are set up from the date of your order and are allotted a limited amount of server resources depending on the plan you purchased.

There are no refunds for any fees related to website maintenance services.

If client opens a hosting account but does not use it, payment will still be due. Hosting billing cycles continue until a cancellation notice is received in writing from the client in writing.

Unless otherwise provided, you agree that until and unless you notify Bear Left Studio Ltd of your desire to cancel the web hosting services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, through ‘Go Cardless’.

Any invoice that is outstanding for more than 14 days may result in the suspension or termination of web hosting services (i.e. your website will not be visible). Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, Bear Left Studio Ltd may suspend or end your account. Bear Left Studio Ltd will not activate new orders or activate new packages for customers who have an outstanding balance on their account.

Google Workspace:

We may suggest that a good solution for your business is to use Google Workspace – details here
We will assist you in setting up your account, and then you, the client, will be responsible in full for caring for your email account through Google Workspace.

Email provision through Bear Left Studio Ltd:

These Email Hosting Product Terms and Conditions govern the provision of email hosting services by Bear Left Studio Ltd to the Client (‘the Services’) including where such email hosting services forms part of a hosting package.

  • Provision of the Services is subject to the storage quota specified for each Email Hosting Product.
  • It is the client’s responsibility to carefully monitor their email quota. Once the client reaches their quota limit, the client may experience issues in sending and receiving emails.
  • If you need to increase your email quota, please contact us, and we will suggest moving you onto a hosting package with a higher email allowance.
  • Bear Left Studio further reserves the right to suspend the Services in the event that the Client: i) fails to make any payment due to Bear Left Studio ii) when requested to do so by a competent legal, regulatory or governmental authority.
  • If, within 28 days of a suspension being imposed, the Client has failed to remedy the reason for the suspension being imposed then Bear Left Studio shall be entitled to permanently delete the Customer’s mailbox and all content therein.
  • The Customer accepts that Bear Left Studio will have access to any material stored in the Customer’s mailbox and may, from time to time, require access to such material. We will always notify you if this is necessary.

Email forwarding:

  • We will set up automatic email forwarding from any email alias i.e. hello@yourwebsite.com sent to your personal email account.
  • It is your responsibility to ensure that your receiving email account is setup appropriately to receive the forwarded emails.

POP3 setup:

  • We will assist you to set up email synchronisation from any email alias i.e. hello@yourwebsite.com within your personal email account.

While Bear Left Studio shall make commercially reasonable efforts to maintain the uninterrupted provision of the Services there are various factors outside of Bear Left Studio’s control that may make the Services unavailable from time to time. Accordingly, Bear Left Studio cannot guarantee that the Services will be uninterrupted or error free.

Under no circumstances shall Bear Left Studio be liable for any loss of profits, loss of business or any indirect, special, exemplary, punitive, incidental or consequential loss or damages.

Bear Left Studio accepts no responsibility for any delay, lack of connection, slow connection, loss of data, loss of usability or any similar or related issues due to, but not limited to, any of the following:

  • Downtime due to scheduled or emergency maintenance;
  • An upgrade, downgrade or other alteration to the Services;
  • A hard failure (including issues caused by other users on the hardware);
  • Incompatibility; or
  • The Customer’s error.
  • Heart Led Studio may limit or deny access to the Services and Bear Left Studio’s systems in the event that, in Bear Left Studio’s sole judgement, such action is required to prevent damage to the network (including software and stored data) or to ensure the integrity or security of the network.

Business Insurance

Registered with the ICO – click here

Latest changes

This page was last edited – March 2024

Heart Led Studio reserves the right to amend these Terms and Conditions at any time and without notice to the Client.

Declaration

I understand that I am working with Heart Led Studio for the 1:1 coaching programme at the agreed fee. I have read and understood the above information and I fully consent to the services offered as described. I give Heart Led Studio permission to be honest, direct, supportive, and to challenge me. I understand and agree that I am fully responsible for my personal wellbeing and business success, including my choices and decisions. I understand that I am always free to reject any advice, suggestions, or requests made by my coach in this course. I understand that coaching is not to be used in lieu of professional advice for legal, financial, medical, tax, or other matters normally handled by other professionals.

Agreement

By agreeing to the terms, you agree to a binding agreement between You and Heart Led Studio (Sister company to Bear Left Studio Ltd) (herein collectively referred to as “Company” “We” “I” or “Us” “Coach”), (each party collectively as “Parties”), in consideration of the mutual promises made herein. Client agrees to abide by all policies and procedures as outlined in this agreement as a condition of their purchasing any of the “products” or “services” sold by us.